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eGovernment UK · 2004-07-19

"While significant public funds have been ploughed in to content management and CRM systems, there are few public sector websites that allow us to ask a question and receive an intelligent answer in return. The public clearly hasn't noticed any improvement in public sector websites,"

Taken from:

Dealing with the same topic in german:

There might be two reasons: First, there is no answer on the governments pages. Second, people just lack the media competence to retrieve the answers.

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